ku98 Privacy Policy — Your Information Is Completely Safe With Us

Ku98 is a trusted online gaming platform offering slots, casino, and Sports Betting for members in Bangladesh. We place the highest importance on our members' privacy and are fully committed to safeguarding their personal information.

This Privacy Policy explains what information ku98 collects, how it is used, who it may be shared with, and how it is kept secure. You have every right to read this policy, and we want you to be fully informed.

Ku98's Privacy Policy is built in accordance with international data protection standards. We believe transparency is the foundation of trust, which is why every aspect of our data practices is laid out in full detail here.

When you use the ku98 platform, we may collect various types of information. This data falls into two main categories: information you provide to us and information collected automatically.

Information You Provide:

• Name, Date of Birth & Gender
• Mobile Number & Email Address
• Current & Permanent Address
• National ID (NID) or Passport Number
• Mobile Banking Details (Mobile Banking / Nagad / Rocket Number)
• Documents Submitted for KYC Verification

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Page Visit History & Session Duration
• Game History & Betting Patterns
• Deposit & Withdrawal Transaction Records
• Cookies & Local Storage Data

Ku98 uses your information only for specific, lawful purposes. We never use your data for any other purpose without your explicit consent.

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To receive deposits and send withdrawals.
• Customer Support: To respond to your complaints or questions and to resolve any issues.
• Security: To detect fraud, money laundering, and other illegal activities.
• Promotions: To send you bonuses and offers tailored to your preferences (with your consent).
• Service Improvement: For analytics to improve your platform experience.
• Legal Obligations: To meet regulatory requirements.

Ku98 never sells or rents your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: To process deposits and withdrawals with Mobile Banking, Nagad, and other payment partners.
• KYC Service Provider: With approved third parties for identity verification.
• Game Software Provider: Limited technical data required to ensure games run smoothly.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Auditors & Regulators: To regulatory authorities for licensing compliance.

All third-party partners are contractually required to comply with ku98's privacy standards. They may not use any information received for their own purposes.

Ku98 protects your data using industry-leading security technology. Our security infrastructure operates across multiple layers of protection.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Active protection against unauthorized access.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Secure, encrypted backups are created on a regular basis.
• Staff Training: All staff receive regular training on data protection.

The ku98 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Ku98 does not retain your data longer than necessary. Retention periods are determined based on legal obligations and legitimate business needs.

• Active Account Data: For the duration the account remains active.
• Transaction Records: Minimum 5 years as required by legal obligations.
• KYC Document: 5 years after account closure.
• Customer Support Records: 2 years after the issue is resolved.
• Marketing Preferences: Until consent is withdrawn.
• Backup Data: Old backups are deleted within a maximum of 90 days.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify you.

You have important rights over your personal information at ku98. We respect those rights and are ready to help you exercise them.

Contact our support team to exercise your rights. We will respond to your request within 30 days.

If a minor has registered on the platform and we become aware of it, that account will be immediately closed and all associated data permanently deleted. If you believe your child has registered with ku98, please contact our support team without delay.

• A National ID is required for age verification at the time of registration.
• Age verification may be re-conducted on any suspicious account at any time.
• Our commitment to Responsible Gaming Read the Policy.

Ku98 may update this Privacy Policy as needed. Changes may be made to reflect service improvements, legal updates, or the adoption of new technologies.

• Members will be notified of significant changes via email or platform notification.
• The date of any changes will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to any changes, you will have the option to close your account and withdraw your balance.

We recommend visiting this page regularly to stay up to date with the latest version of our Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to assist you.

When submitting a privacy request, please use your registered email address and clearly state the nature of your request. This helps our team assist you faster.